CORPORATE OFFICE – PHONES, EMAIL & CHAT
We know you and your Customers have been patiently waiting when contacting the office, and what you may not be aware of is being 1 or 2 in the call queue does not consider the amount of call backs that have been requested. So, in fact, there could be 5 call backs ahead of you. The busier we get, the more this becomes an issue, so we are currently getting our recordings amended to better reflect this.
Hot Tip – before you call try asking your question through our Chat.
For a while now our Live Chat has had a search box where you can type a question and up to 10 responses that match your enquiry best will be shown. These articles are from our Help Centre and entering a search does not initiate a Live Chat, so you can search anytime.
Live Chat from Modere will return results from all our Help Centre articles around Delivery, Returns, Account Support, Order Support, VIP Program, Subscribe & Save and even some Product Information.
Live Chat when logged into Shifting Retail gives you a greater resource of articles – as these are tailored to existing Social Marketers and cover a broader range of topics including Commissions, Business Building & Compensation Plan.
Live Chat from the home page of Shifting Retail (not logged in) you may find less responses, as these articles are more suitable for someone interested in becoming a Social Marketer.
As always, if the suggested articles do not help answer your question, you can then opt to do a Live Chat during business hours or leave a message if it is outside of business hours.
Of course, you can always call and remember the call back option is there and we return all calls the same day.